1. The lead guest must be 18 years or older.
2. Parties of any kind are not permitted under any circumstance and if found, all guests will be asked to leave the property immediately with no right to refund. This will incur an Additional Charge of £1000.00.
3. Quiet hours are after 22:00 to 09:00.
4. Smoking inside is forbidden. Where there is any evidence of guests smoking within the accommodation, (including cigarettes, e- cigarettes, cigars and any other substances) we reserve the right to charge for specialist cleaning, as an Additional Charge. This is subject to a minimum charge of £200 but we reserve the right to charge additional amounts.
5. Illegal substances will lead to immediate eviction without any refund of the remaining stay. A standard charge of £500 will be charged where we find evidence within the accommodation to cover responsible removal and additional cleaning costs, but we reserve the right to charge additional amount should there be reasonable requirement to do so.
6. No illegal activities. This will lead to immediate eviction from the premises without any refund on the remaining stay and automatically forfeiting the total damage deposit. Additionally, a charge of £1000.00 for security call out will apply if we or a contractor attends to evict.
7. Cash payments are not accepted.
8. All special requests are subject to availability and additional charges may apply.
9. This property is located in a residential area and guests are asked to refrain from any excessive noise.
10. Regrettably, no pets of any kind are permitted in the Property. However, we may allow assistance dogs and guests must request permission for this. Any guest bringing pets will be asked to leave the property with no right to a refund. There is a £250 to £500 fine payable, which includes an extensive specialist clean for potential allergy sufferers staying after you.

If you require Early Check In, then this must be agreed in advance. We will aim to accommodate your request and an additional charge of £20.00 per hour (before 16:00, earliest 14:00) may be incurred.

Late Check Out must be agreed in advance and may incur and additional charge of £20.00 per hour (until 12:00).

There is free parking in the allocated parking outside the apartment on a first come by nature.

Additional on street parking is available. Please watch this video on parking.

We provide free WiFi and Internet with the router located in the lounge. The network name and password is displayed in the lounge. 

The main boiler can be found in the kitchen. Hot water is automatic. To adjust the heating, there is a thermostat located to the right of the TV in the lounge. Please turn the heating down to a minimum on check out.

A video guide on how to use the heating can be found here under Heathmere.

Please put all rubbish in the bins provided. If the bin in the kitchen is filled, then please empty this into the refuse bin outside as shown in this video. Spare bin liners are located under the sink.  Please place all rubbish in the bins at check out.

We are able to recycle certain materials and the following can be put into the BROWN bin. Glass is ONLY to be out into the black box.

RECYCLABLE: cardboard, newspapers, magazines, food and drink cartons, household plastics (drinks bottles, shampoo bottles, cleaning bottles, make-up cleanser bottles and washing up liquid bottles), food and drink cans/tins, yoghurt pots, aerosol cans.

The kitchen has all of the appliances one would expect and they are easy to operate. We have instruction videos that can be found here under Heathmere. If you require assistance then please contact us.

MAINTENANCE ISSUES
Our team can assist your with any maintenance issues – +44 (0) 7854 797326

HOSPITAL
Birmingham Heartlands Hospital, Bordesley Green, Birmingham, B9 5SS
Queen Elizabeth Hospital Birmingham, Mindelsohn Way, Birmingham, B15 2TH
Birmingham Children’s Hospital, Steelhouse Lane, Birmingham, B4 6NH

POLICE/FIRE/AMBULANCE
For Emergencies, call 999

PHARMACY
ASDA Pharmacy, 341 Bosworth Drive, Birmingham B37 5EX
0121 788 5710